Delete Your Account and Data

At HomeTrail, we prioritize your privacy and data security. If you wish to delete your account and associated data, please follow the steps below:

For Mobile App Users:

1. Open the HomeTrail App: Launch the HomeTrail app on your device.
2. Navigate to the Trailhead Page: Tap on the "Trailhead" page from the main menu.
3. Tap on the "Account" button to open your account settings.
4. Delete Account: Scroll to the bottom of the Account section and press the "Delete Account" button. Follow the prompts to confirm your decision.

For Web Users:

1. Visit HomeTrail Website: Go to hometrail.net and log in to your account.
2. Go to Profile Page: Click on your profile picture or name on the top right of the page to access your "Profile" page.
3. Delete Account: Click the "Delete Account" button on the bottom of the page. Follow the prompts to confirm your decision.

Data Deletion and Retention

When you request to delete your account, the following data will be deleted:

• Personal Information: Name, email address, and contact details.
• Educational Data: Curriculum plans, session records, journal entries, and all other educational activity data.
• User-Generated Content: Uploaded files, images, and documents.

Retention Period

All your data will be deleted promptly upon request. While the exact timing may vary, we aim to process deletion requests as quickly as possible, typically within a few days. No data will be retained beyond the standard period necessary to complete the deletion process.

If you have any questions or need assistance, please contact our support team at [email protected].

Request Partial Data Deletion

If you wish to request the deletion of specific data without deleting your entire account, please follow the steps below:

1. Send an email to our support team at [email protected] with the subject line "Partial Data Deletion Request".
2. In the email, specify the types of data you wish to have deleted (e.g., journal entries, specific session records).
3. Provide any additional details that may help us identify the data you wish to delete.

Our support team will process your request and confirm once the data has been deleted.