On the HomeTrail website, including in a phone browser, you can review a student's saved records before permanently removing their profile from Home. This is available on free and Plus accounts. These instructions describe the website; parent app controls may differ.
Review student deletion is available even when the student has saved learning. Opening the review does not remove anything. Each record shows what removal affects, including whether other students are linked to it.
Removing a record takes effect immediately and cannot be undone. Closing the review keeps the student profile but does not restore records you already removed. If you want to keep the student's history, do not delete learning records just to remove the profile; contact support for advice first.
Review the student's saved records
- Open Home → Your family rhythm.
- Choose the student's name to open their editor.
- Choose Review student deletion at the bottom of the editor.
- Under Review saved records, choose a category. The number beside its name shows how many records are linked to this student. Use Previous and Next when more pages are available.
- Read each record's date, removal explanation, and Also linked to students. Open Dates, notes, and details to review the saved information.
- If you want to remove a record, choose Review removal, read its effect again, then choose Confirm remove student connection or Confirm delete permanently, as shown. Cancel cancels that individual confirmation.
Categories appear when the student has matching records. They include recorded and planned activities, portfolios, recurring and generated materials, masterpieces, books, projects, objectives, transcripts, Trail Mail, integrations, and Learn or Compass records.
Understand what removal keeps or deletes
For family activities, projects, masterpieces, books, and objectives, Remove student connection removes this student's connection and student-specific progress. The family record stays available, including for other linked students. Recurring activity connections can also be removed without deleting the family activity.
Delete permanently removes the individual record described in the review. For example:
- Deleting a generated material removes that student's responses, attachments, annotations, and feedback. Its activity and other students' copies stay saved.
- Removing a recurring material stops future scheduled generation. Existing generated materials stay saved and need their own review if you want to remove them.
- Deleting a portfolio removes its share links, while original learning activities and existing exports stay saved.
- Removing Trail Mail read history keeps the message available to other recipients. Deleting a student-specific Trail Mail message also removes its read receipts and attachment links.
Always read the explanation for the particular record before confirming.
Resolve records that block deletion
The final Delete student permanently button stays disabled while blocking records remain. Resolve the categories marked Resolve these before deleting the student.
Some records require another step first:
- A material that is still being generated must finish before you can delete it.
- Remove this student's generated materials before removing their connection to the activity that holds them.
- Remove the student's integration progress before removing their integration connection. Shared integrations and other students' progress are kept when the review says so.
If a record changes after you review it, HomeTrail asks you to review its current details before removing it. That confirmation does not remove the changed record. If HomeTrail reports that a record is still linked elsewhere, review the remaining records or contact support.
Confirm permanent student deletion
- Wait until the review says All blocking records have been resolved.
- Read When you delete the student. It shows the attendance, nature-time, and recurring activity connections that will be removed.
- In Type [student name] to confirm, enter the student's name exactly as shown, including capitalization and spaces.
- Choose Delete student permanently.
Deleting the student permanently removes their profile, setup notes, attendance records and criteria, nature-time records, grade history, and Nest daily editions. Their recurring activity connections are removed, while those activities remain in the family rhythm. These categories are marked as automatically removed with the student; you can review or remove their records individually beforehand.
HomeTrail checks again when you confirm. If new saved learning prevents deletion, the profile stays in place so you can review the remaining records. Earlier removals are not restored. Permanent deletion cannot be undone.
If you cannot find the review
If Delete student is missing, open the student's editor on the website and look for Review student deletion. If it is still unavailable or a removal fails, contact support and say whether you are using the website or parent app and what message you see.
Removing a Rhythm item only stops that recurring activity; it does not remove the student profile. Turning off Student App Access only disables Nest access and keeps the student's records.
