Use the HomeTrail website to update the email address or password used by your account. The new sign-in details also apply to the mobile app.
Change your email address
- Sign in to the HomeTrail website.
- Open the profile menu in the top-right corner.
- Select Profile.
- Under Profile Information, replace the email address.
- Select Save.
- Complete email verification if HomeTrail asks you to verify the new address.
Changing your sign-in email does not change your family name, student records, or another family member's account.
Change your password while signed in
- Open Profile on the HomeTrail website.
- Find Update Password.
- Enter your current password, new password, and password confirmation.
- Select Save.
Use a long, unique password that you do not reuse on another service.
Reset a forgotten password
- Open the HomeTrail sign-in page on the website.
- Select Forgot your password?
- Enter the email address on your HomeTrail account.
- Open the reset email and choose a new password.
- Return to the mobile app and sign in with the new password.
If the email does not arrive, check spam or junk folders and confirm that you entered the address connected to HomeTrail. Support will never ask you to send your password.
