TrailGuide is included with HomeTrail Plus. It uses SMS for US and Canada mobile numbers and WhatsApp for other supported countries.
How do I text HomeTrail?
Set up TrailGuide on the HomeTrail website, including in a phone browser: open Plus Hub → TrailGuide, enter your mobile number and country, accept the messaging and AI-processing consent, and select Connect TrailGuide. For SMS, reply to the introduction text that arrives on your phone. For example, send “Log 30 minutes of math for Avery today.” Use your own student's name. For WhatsApp, complete the pairing steps below first, then send your requests in that connected conversation.
These are website setup steps. If you are using the HomeTrail parent app, open the website in your browser to follow them. If the introduction has not arrived, return to the TrailGuide connection screen to check the connection before sending learning details.
Connect your phone
- Open Plus Hub → TrailGuide.
- Select the country and enter the mobile number.
- Review and accept the messaging and AI-processing consent.
- Choose Connect TrailGuide.
For SMS, HomeTrail sends the introduction to your phone.
For WhatsApp:
- Choose Open WhatsApp / WhatsApp Web.
- Select Continue to WhatsApp Web or Open app.
- Send the prepared, time-limited
START …setup message without changing it. - Return to HomeTrail after the pairing message is sent.
TrailGuide remains inactive and does not process ordinary requests while pairing is pending. One mobile number cannot be connected to multiple HomeTrail accounts.
Messages and attachments sent through WhatsApp are processed by Twilio and WhatsApp/Meta for delivery before HomeTrail handles the request. TrailGuide may use configured business AI providers for relevant family context and attachments. Student-work photos may receive AI-assisted feedback, never official grades or scores.
Reply STOP at any time to opt out. Reconnecting after STOP requires fresh consent and a new pairing flow.
