You can cancel a HomeTrail Plus trial or paid subscription from the website billing portal. Cancelling stops future renewal. Plus features stay available until the end date shown in the portal.
Cancel on the website
- Sign in to the HomeTrail website as the family account owner (the person who started checkout).
- Open billing using either path:
- Select your name in the top bar, choose Family Settings, then Manage Subscription (when your family has Plus), or
- Go directly to Billing at
/billingwhile signed in.
- In the billing portal, choose the option to Cancel subscription (wording may vary slightly).
- Confirm cancellation and read the confirmation for the exact date Plus access ends.
- If you are in a 10-day Plus trial, cancel before the first charge date shown in Billing if you do not want the trial to become a paid subscription. Cancelling during the trial before it ends means you are not charged for that subscription period.
HomeTrail's free Day, Planner, Rhythm, attendance, and core recordkeeping remain available after Plus access ends.
Cancel from the parent app
Subscription changes run in the website billing portal opened from your phone’s external browser. There is no menu item labeled only Billing in the app.
Plus families:
- Tap the round avatar at the top right (Profile and settings).
- Open Sharing & membership, then Plan & billing.
- Under Subscription Management, choose Manage Subscription. HomeTrail opens the website billing portal in your phone’s browser.
- Complete the same cancel steps as on the website.
Free families see HomeTrail Free and Explore Plus under Plan & billing with no subscription management link. To start Plus, sign in to the website and open Billing at /billing. Family Settings → Manage Subscription appears only when your family has Plus.
On Android and on iOS outside the US App Store region, Start your 10-day free trial purchase buttons may be hidden in some Plus screens. Use the website billing portal to start, manage, or cancel Plus. The Create materials upgrade card can still show 10-day free trial and See Plus plans in the app.
After you cancel
- Plus trial: Access typically continues until the trial end time shown in the billing portal. After that, Plus-only tools lock and your account stays on the free plan.
- Paid subscription: Access typically continues until the end of the current paid period shown at cancellation. You are not charged again after that date unless you resubscribe.
The billing confirmation is the source of truth for your family’s end date.
If you cannot open billing
Only the family account owner can manage billing. Switch to the correct family if you belong to more than one.
If Manage Subscription or /billing is missing, the subscription is not listed, or cancel fails, use Contact support in the Help Center. Do not send card numbers or full invoices in the message.
