You can cancel a HomeTrail Plus trial or paid subscription from Billing. Cancelling through the billing portal prevents future renewal according to the date shown there.
Cancel Plus
- Sign in to the HomeTrail website as the family account owner.
- Open Billing.
- Choose the option to manage your subscription.
- Select the cancellation option and confirm it.
- Review the confirmation for the exact date your trial, subscription, or Plus access will end.
The Plus trial lasts 10 days. Cancel before the first-charge date shown in Billing if you do not want the trial to become a paid subscription.
HomeTrail's free planner, attendance, Rhythm, and core recordkeeping remain available after Plus access ends. Features included only with Plus will no longer be available after the date shown in the billing confirmation.
If you cannot open Billing
Make sure you are signed in as the family account owner. If Billing still does not open or the subscription is not listed, use Contact support in the Help Center. Do not send card numbers, invoices, or other payment details in the support message.
