If you paid for HomeTrail Plus but Plus features still appear locked, first confirm that the subscription and the signed-in family account match.
Check your Plus access
- Sign in to the HomeTrail website using the same email address and family account used during checkout.
- Open Billing and confirm that the Plus trial or subscription is listed.
- Return to Plus Hub and refresh the page once.
- Open the Plus feature again.
A payment for one family account does not unlock a separate account created with another email address.
If Billing is missing
Only the family account owner can manage billing. Switch to the correct family if you belong to more than one, and confirm that you are signed in as its owner.
If the Billing menu is still missing, use Contact support in the Help Center. Tell support that Billing is unavailable and whether checkout was completed. Do not submit another payment merely to test the account.
If the payment or subscription is not listed
The checkout may not have completed or the payment may have failed. Review any message shown by secure checkout, including postal-code or payment-method errors, then try again only if checkout says no subscription was created.
If you are unsure whether a charge succeeded, contact support before retrying. Do not include card numbers, passwords, invoices, billing addresses, or bank information. Support can investigate using the signed-in family account.
If you need to cancel
Open Billing, choose the option to manage the subscription, and confirm cancellation there. If Billing cannot be opened, contact support and say that you need help accessing subscription management.
