HomeTrail has several kinds of reminders. Change the setting that matches what you are receiving.
Daily check-in texts
Daily check-ins are the legacy SMS prompts used to review the day's learning.
On the website:
- Open Trailhead.
- Select Check-Ins & Reports.
- Turn off Enable Check-in.
- Select Save Settings.
In the mobile app, open Trailhead, then Check-Ins. Disable the daily recap check-in and save your changes.
You can return to the same setting to turn daily check-ins back on. Replying STOP to a HomeTrail text also withdraws SMS consent, which can stop other account-related text messages.
Account reminder emails
- On the HomeTrail website, open your profile menu and select Profile.
- Find Communication Preferences.
- Turn Receive account reminder emails from HomeTrail on or off.
- Select Save.
Marketing email and usage analytics have separate controls in the same section.
Scheduled progress reports
Open Trailhead, then Check-Ins & Reports, to review recurring progress-report delivery. Reports are separate from daily check-ins and account reminder emails.
TrailGuide reminders
Plus families can ask TrailGuide to send a reminder at a specific date and time through connected SMS or WhatsApp. To change one, message TrailGuide in that same connected conversation and ask it to cancel or replace the reminder.
The Help Center answer box cannot schedule or cancel reminders. It only answers product questions.
If messages stopped unexpectedly
Check the relevant setting, your phone number or connected WhatsApp account, and whether SMS consent is still active. If the settings look correct but messages still do not arrive, use Contact support in the Help Center. Do not include passwords or private student details that are not needed to diagnose delivery.
